A Gripe About Skype

I haven’t really ever been interested in Skype. I can’t explain why, because that’s usually the kind of thing that I’m into, but I just wasn’t. With out-of-town parents and a baby on the way, things have changed, though. Skype seems like the perfect solution for helping grandma and grandpa maintain a visible presence long distance.

So my dad was visiting, and he brought his laptop and wanted me help him get it set up. “No problem,” I thought to myself, “Tons of people use Skype, and it’s gotta be super easy.”

I headed over to Skype.com, clicked their “join” link, and was presented with some options: create a new Skype account or join with Facebook or a Microsoft Account. Well, Microsoft recently acquired Skype, so I figured I’d use my trusty Live ID. I signed in and signed up. I had my dad do the same with his Hotmail account. (Hotmail? C’mon, Dad.) We did a test call and everything worked great.


I wanted to install Skype on my phone. I popped open the Play Store, downloaded, and installed the app. I opened it and was presented with a login prompt that wanted my Skype Name and password.

Skype Name? I signed up with my Microsoft Account, so it’s probably my email address, right? Nope.

It probably created a Skype Name for me when I signed up. I thought that, surely, I could log in to Skype.com to find it. Yep, there it was: “live:prescott.adam.” That’s my Skype Name. Let me log… in… with… that–didn’t work. “Unrecognized Skype Name,” it says.

But wait! They have a Skype Name recovery tool; I’ll give that a shot. Clicked the link, entered my email address, got an email. Super. Let me just click… the… link… and–didn’t work. “Unrecognized token.” But there’s a prompt, and the email had a token. I copied/pasted the token: same result.

Blurg. I figured I’d check the forums to see if others had run into this. I found nothing. “I guess I’ll email support.” But, guess what? I couldn’t submit my question, presumably because of my “invalid” Skype Name. I finally decided to email contactus@skype.com, and I got a response. They gave me directions on how to change the password on my Microsoft Account. “Thanks, guys.”

That was this morning. I still don’t know what to do about this, and I’m really annoyed by it. If the right path is to sign up with Skype and then merge accounts, then don’t give me an option to join with another account. As of now, I feel like I have a handicapped account because of how I signed up. That just seems wrong.

Has anybody else run into this? Does anybody have a solution?

11/21/2012 Update:

An updated version of the app was released yesterday, and it now provides an option for logging on using a Microsoft account. I’m happy for the solution, but I’m disappointed that support couldn’t have told me that this was a known issue to be resolved in a soon-to-be-released update.


Author: Adam Prescott

I'm enthusiastic and passionate about creating intuitive, great-looking software. I strive to find the simplest solutions to complex problems, and I embrace agile principles and test-driven development.

5 thoughts on “A Gripe About Skype”

  1. Hello, Greetings from Portugal !

    I Was reading your article, and realising that you have the exact same problem that i do ( and probably hundreds of other folks out there ! )

    Well, except the part, that i didn´t care to contact skype customer service, because it seems utterly redundant, with all the kinds of questions / suggestions they give you.

    By the way, im trying to login in the Skype Client for IPAD.

    Somehow in skype profile account, they tell you to change your password, inserting your actual password. Well, that´s quite funny, because they didnt tell you in first place, what is your SKYPE password , right ?!

    So, we try to reset it…with no luck, with all those expired Tokens, to the point that i blocked my account for 24 hours.

    Luckily in the forums, someone ( Admin ), said in a thread: ” The Skype for iPad application does not yet support signing in with your Microsoft account. Until an updated version is released please simply sign in with just your Skype name + password as you used to before merging.”


    Simply sign in as you used to ? before merging ??? I´ve never signed in before merging, because i´ve never had an SKYPE account… that´s redundant !!!!

    Well, i stopped trying, and i´ll wait for the new version, where we can login with the Microsoft account….

    Please, if you encounter any solution, feel free to share it, to my email adress.

    Best Luck, João !

  2. I noticed just yesterday that the Skype application on my phone had an update. Sure enough, there’s now a button at the bottom of the Sign In page that reads “Sign in with a Microsoft account.”

    My Windows 8 tablet also had an update for the app. If there isn’t one out already for iPad, I bet there’s one on the way!

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