While typing on my Surface yesterday, I noticed something unusual: the volume kept muting itself. I’d noticed this before, but I figured I just accidentally hit a button. Yesterday was different, though. The volume muted 3 times in a 15-minute span!
The first thing I did was hit the ‘net. Has anybody else experienced this? Yes, there are a lot of forum posts. People seemed to be pointing the finger at Touch Cover and suggesting that you contact Microsoft for a replacement.
I contacted Microsoft support and was told that replacing the cover was not found to fix the issue. I’m hoping it’s a software issue that can be resolved and pushed out in a hotfix, but I’m skeptical. It does seem to occur primarily when I interact with the keyboard.
It’s not a huge issue since the workaround is to simply unmute it, but it is annoying. If anybody hears about a solution, I’d love to hear!